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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Mcbride

March 28, 2025

5  out of  5
rating by Chris Mcbride
"Very professional and knowledgeable."
We responded:
"Thank you, Chris, for your kind words and 5-star rating. Your feedback is greatly appreciated!"
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C Austin Jessop

March 27, 2025

5  out of  5
rating by C Austin Jessop
"Shelby and the rest of the team at Rhonda Urich State Farm are some of the best there is! They’re efficient, friendly and knowledgeable. I would definitely recommend doing business with this agency over and over again."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! It's wonderful to hear that Shelby and the Rhonda Urich State Farm team have made such a positive impression. We look forward to continuing to serve you in the future."
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Cal Sailboat

March 25, 2025

5  out of  5
rating by Cal Sailboat
"We met with Kira to see if we needed to update our policies. Kira was very knowledgeable and friendly. She answered all our questions, and clearly provided the information we needed to improve our coverage. Thank you!"
We responded:
"Thank you for sharing your 5-star experience with Kira. It's awesome to hear that she was able to assist you effectively and provide the information you needed. We appreciate your feedback and are glad to know you had a positive experience updating your policies with us!"
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Deborah Ellefson

March 25, 2025

5  out of  5
rating by Deborah Ellefson
"Kira did a great job explaining our benefit and making suggestions that would give us better coverage. Thanks for doing a virtual visit."
We responded:
"Thank you, Deborah, for sharing your positive experience with Kira. It's wonderful to hear that she helped to clearly explain your benefits and offer suggestions for the right coverage. We're glad the virtual visit was helpful for you. Your feedback is greatly appreciated!"
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manterolaj

March 4, 2025

5  out of  5
rating by manterolaj
"Great service and rates!"
We responded:
"Thank you for your wonderful review! We're happy to hear that you appreciated our service and rates. Your feedback is invaluable to us, and we're committed to maintaining the high standards you experienced. If there's anything else we can assist you with, please let us know."
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yoanna ramos

March 1, 2025

5  out of  5
rating by yoanna ramos
"I was getting ready to move across state and needed renters insurance. The whole process seemed intimidating because I had to do it over the phone, but Kira made the entire process so easy! She was able to get me the quote and the policy the same day. I’m so grateful for how fast and easy she made the process for me."
We responded:
"Thank you for sharing your experience, Yoanna. It's awesome to hear that Kira made the process of getting renters insurance smooth and efficient for you, especially during a busy time like moving. We're glad she could assist you quickly and make the experience a positive one. Your feedback is greatly appreciated, and we're here to help with any future insurance needs you may have."
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Timothy Rasmussen

February 20, 2025

5  out of  5
rating by Timothy Rasmussen
"Very professional and easy to talk to answered all of my questions would recommend them"
We responded:
"Thank you, Timothy, for your wonderful review. It's great to hear that you found our team professional and easy to communicate with. We're glad we could answer your questions! Please let us know if we can assist you with anything in the future."
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MecKenzie Albus

February 12, 2025

5  out of  5
rating by MecKenzie Albus
"Rhonda & her team are wonderful! We’ve been working with them for years and they have continued to save us money. They are available to answer any questions big or small. Thanks for always doing the best y’all."
We responded:
"Thank you for your kind words and for being a loyal customer over the years. We're grateful to know that our team has been able to assist you and help save you money. It's always our goal to be available for any questions you might have. Your feedback means a lot to us, and we're grateful for your trust and support!"
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Paul Michaels

February 10, 2025

5  out of  5
rating by Paul Michaels
"Great staff, always there to help. Always looking out for getting what you need at the right price and seems like everyone know the answers to any question you come up with. Great doing business with you all..."
We responded:
"Thank you, Paul, for sharing your positive experience with us. It's great to know that you feel confident in the answers and support you receive. We truly appreciate your business and look forward to continuing to serve you."
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gerald jerome

February 4, 2025

5  out of  5
rating by gerald jerome
"Great team very helpful and knowledgeable, they know thier clientele"
We responded:
"Thank you, Gerald, for sharing your kind words with our team. It's awesome to hear that you found our team helpful and knowledgeable. We truly value your feedback and appreciate your trust in us to meet your insurance needs."
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Sunsirea

January 31, 2025

5  out of  5
rating by Sunsirea
"Danielle was so professional helping me understand life insurance policies and why they’re so important, not only for myself but for my young kids as well! 10/10 recommend"
We responded:
"Thank you for sharing your experience with Danielle! It's wonderful to hear that she could assist you in understanding the importance of life insurance for you and your family. Your recommendation means a lot to us, and we're glad to have been able to provide the support you needed!"
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OTB Staff

January 31, 2025

5  out of  5
rating by OTB Staff
"We’ve had the pleasure of working with Rhonda and her amazing team at State Farm for quite some time now, and we couldn’t be more grateful for their incredible service and support. Rhonda and her team are always a joy to see, and they go above and beyond to make sure we feel like family. We truly appreciate the friendship and the way they’ve supported our apartment community, especially with the community events we’ve hosted. It’s clear they care not just about their clients, but about the community as a whole. Highly recommend!"
We responded:
"Thank you so much for your kind words! We truly value the relationship we've built with you and your community, and it's always a pleasure to work together. Your recommendation means a lot to us, and we're grateful for the opportunity to serve and support you."
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Moises Barragan

January 14, 2025

5  out of  5
rating by Moises Barragan
"Paola Ramos did an awesome job of helping us throughout the process, she was very helpful and professional walking my parents through every step, my parents had many questions and weren’t too sure until Paola helped clear everything up making it stress free! We definitely recommend this insurance agency"
We responded:
"Thank you, Moises! It's wonderful to hear how Paola made the process stress-free for your parents. Your recommendation means a lot to us! Please let us know if you have any additional questions."
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Kyara Silva

January 14, 2025

5  out of  5
rating by Kyara Silva
"Thank you to Paola for the explaining the importance of life insurance, this office is a great State Farm with the best staff."
We responded:
"Thanks so much, Kyara! Paola and the Rhonda Urich State Farm team are here any time you may have questions about insurance. We're here to help!"
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Joann Garcia

January 13, 2025

5  out of  5
rating by Joann Garcia
"Excellent customer service 👏 👌 👍"
We responded:
"Thank you, Joann! Your feedback means a lot to us! We're grateful to hear you had an excellent experience with our customer service. We're always here for you!"
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Don Stewart

January 10, 2025

4  out of  5
rating by Don Stewart
"I appreciate being contacted for periodic reviews of my policies with State Farm. Good discussions on what our coverage is and any options that are available. Never have any pressure to increase coverage or sign up for new coverage. Through these discussions you get a better understanding of what is covered and how your premium costs are calculated. It is much better to have a good understanding of these matters now, so you know what to expect if you ever must file a claim."
We responded:
"Don, thank you very much for your detailed review! We're grateful to hear you appreciate chatting with us about your insurance coverage. Please let us know if you have any additional feedback. Thanks for choosing Rhonda Urich State Farm for your insurance needs!"
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Patricia Mosley

December 24, 2024

1  out of  5
rating by Patricia Mosley
"Terrible customer service! We were trying to reach them during their posted business hours (closing at 5 and we called around 3:15), left a voice mail and sent several texts to Rhonda. Based on her website it states that she is available 24/7 via texts…while I understand this is Christmas week but they were open on Monday, December 23, from 9-5, yet no one responded to our voicemail left around 3:15 that same day. As an independent business owner I would expect her to be better at taking care of her clients. But I guess not and we are changing agents asap. Love State Farm but stay away from this agent if you expect any form of customer service."
We responded:
"I’m so glad we were able to connect on Christmas Eve Day to get your issue resolved quickly. Thank you for reaching out in different avenues. Sometimes during the Holidays we don’t always have our computers with us. "
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Mario Miranda

November 13, 2024

5  out of  5
rating by Mario Miranda
"Great experience over the phone; Danielle was patient in answering all my questions and going over the details of my policy."
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that Danielle was able to assist you with patience and thoroughness. We're glad you feel well-informed about your policy details."
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David Charvet

October 28, 2024

5  out of  5
rating by David Charvet
"Claire Torres was very professional and accommodating, as well as extremely kind. She did an excellent job walking us through this entire process and did so without any problems. We would highly recommend this insurance agency to anyone. They are also saved us a considerable amount of money compared to the company we previously used. Thank you Claire and Rhonda."
We responded:
"Thank you so much for your kind words, David! Claire is indeed a fantastic part of our team, and we're happy to hear she made the process smooth and stress-free for you. It's wonderful to know that we could help you save money while providing excellent service. Your recommendation means a lot to us!"
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Steve Fite

October 18, 2024

5  out of  5
rating by Steve Fite
"Just got insurance with them today. Was able to get more for what I was paying for."
We responded:
"Glad to hear you were able to get more coverage for your money! It's always our goal to provide great value. Thanks for choosing us!"
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Nathan Valencia

October 8, 2024

5  out of  5
rating by Nathan Valencia
"Great experience and great customer service from Paola and Claire , they made sure to explain thoroughly each and every coverage that was available to me and what the coverages entailed and got me taken care of at a great price !"
We responded:
"Thank you so much for sharing your positive experience! It's great to hear Paola and Claire provided you with such thorough explanations. We're grateful to have been able to assist you in finding the right coverage at a great price!"
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Wendy Andres

August 26, 2024

5  out of  5
rating by Wendy Andres
"We switch to State Farm after our insurance went up $700.00! Katie, an agent with Rhonda Urich’s office, Was extremely helpful in answering questions and finding a policy that met our needs."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Katie was able to assist you in finding a policy that met your needs and helped you save money. We appreciate your trust in us and are delighted to have you with Rhonda Urich State Farm!"
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Mary Lute

August 8, 2024

5  out of  5
rating by Mary Lute
"I absolutely love this office. Danielle has helped me with all my policies. She is the most professional and sweetest person ever. Go see her for all your insurance needs!!"
We responded:
"Thank you so much for your kind words, Mary! It's wonderful to hear that Danielle has been able to assist you with your policies. Your recommendation means a lot to us!"
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Katie Mccoskey

August 8, 2024

5  out of  5
rating by Katie Mccoskey
"Danielle was so knowledgeable and easy to work with. The whole staff is always so sweet and pleasant when I go in. I also love that they are so conveniently located right here in Richland!"
We responded:
"Thank you for sharing your experience, Katie! It's wonderful to hear that Danielle's knowledge and the team's friendliness made your visit enjoyable. We're glad our convenient location in Richland adds to the positive experience. We appreciate your kind words and look forward to continuing to serve you!"
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Dom Mitch

August 8, 2024

5  out of  5
rating by Dom Mitch
"Danielle was a great help she made me feel super comfortable! :) 1000% recommending to all of my friends"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Danielle made you feel comfortable and provided such great assistance. Your recommendation means a lot to us!"