State Farm® Insurance Agent Rhonda Urich
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Charvet
October 28, 2024
5
out of
5
rating by David Charvet
"Claire Torres was very professional and accommodating, as well as extremely kind. She did an excellent job walking us through this entire process and did so without any problems. We would highly recommend this insurance agency to anyone. They are also saved us a considerable amount of money compared to the company we previously used. Thank you Claire and Rhonda."
We responded:
"Thank you so much for your kind words, David! Claire is indeed a fantastic part of our team, and we're happy to hear she made the process smooth and stress-free for you. It's wonderful to know that we could help you save money while providing excellent service. Your recommendation means a lot to us!"
Steve Fite
October 18, 2024
5
out of
5
rating by Steve Fite
"Just got insurance with them today. Was able to get more for what I was paying for."
We responded:
"Glad to hear you were able to get more coverage for your money! It's always our goal to provide great value. Thanks for choosing us!"
Nathan Valencia
October 8, 2024
5
out of
5
rating by Nathan Valencia
"Great experience and great customer service from Paola and Claire , they made sure to explain thoroughly each and every coverage that was available to me and what the coverages entailed and got me taken care of at a great price !"
We responded:
"Thank you so much for sharing your positive experience! It's great to hear Paola and Claire provided you with such thorough explanations. We're grateful to have been able to assist you in finding the right coverage at a great price!"
Wendy Andres
August 26, 2024
5
out of
5
rating by Wendy Andres
"We switch to State Farm after our insurance went up $700.00! Katie, an agent with Rhonda Urich’s office, Was extremely helpful in answering questions and finding a policy that met our needs."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Katie was able to assist you in finding a policy that met your needs and helped you save money. We appreciate your trust in us and are delighted to have you with Rhonda Urich State Farm!"
Mary Lute
August 8, 2024
5
out of
5
rating by Mary Lute
"I absolutely love this office. Danielle has helped me with all my policies. She is the most professional and sweetest person ever. Go see her for all your insurance needs!!"
We responded:
"Thank you so much for your kind words, Mary! It's wonderful to hear that Danielle has been able to assist you with your policies. Your recommendation means a lot to us!"
Katie Mccoskey
August 8, 2024
5
out of
5
rating by Katie Mccoskey
"Danielle was so knowledgeable and easy to work with. The whole staff is always so sweet and pleasant when I go in. I also love that they are so conveniently located right here in Richland!"
We responded:
"Thank you for sharing your experience, Katie! It's wonderful to hear that Danielle's knowledge and the team's friendliness made your visit enjoyable. We're glad our convenient location in Richland adds to the positive experience. We appreciate your kind words and look forward to continuing to serve you!"
Dom Mitch
August 8, 2024
5
out of
5
rating by Dom Mitch
"Danielle was a great help she made me feel super comfortable! :) 1000% recommending to all of my friends"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Danielle made you feel comfortable and provided such great assistance. Your recommendation means a lot to us!"
Brian & Cherika Hedengren
August 7, 2024
5
out of
5
rating by Brian & Cherika Hedengren
"The staff are professional, knowledgeable, and friendly. Kira has been especially helpful and patient when I ask multiple questions and go through lots of options to get the best rate. Thanks so much!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Kira has been especially helpful and patient with your questions and options. Your satisfaction is our priority, and we appreciate your trust in us!"
Richard Jones
July 17, 2024
5
out of
5
rating by Richard Jones
"Claire was a very professional agent. She answered all my questions very concise. She got me a good deal on my home and auto insurance, and I will recommend to any of my friends that are looking for insurance to call State Farm Rhonda Ulrich and speak to Claire or any of their other friendly helpful insurance agents!!"
We responded:
"Richard, thank you for sharing your positive experience about Claire! We're thrilled to hear she provided you with professional and concise service, and that you're happy with your home and auto insurance deal. Your recommendation means a lot to us!"
Terra Johnson
July 17, 2024
5
out of
5
rating by Terra Johnson
"Danielle has been so helpful and patient. She has always kept me updated with new quotes. When it came time to find new insurance, since Mutual of Enumclaw doubled ours with a week notice, Danielle was the first person I reached out too. I got several quotes from other insurance companies. 2 others were about the same price. However, her personable demeanor is what was most important. Being able to talk to OUR agent vs an agent ment more to us. She explained EVERYTHING sometimes a few times. Seeking all new insurance can be very overwhelming. She made the entire process easy. Danielle is truly a gem!!"
We responded:
"Terra, thank you so much for your kind words and for sharing your experience with Danielle! We're thrilled to hear that she was able to assist you so effectively and make the process of finding new insurance less overwhelming. Your satisfaction and peace of mind are our top priorities, and it's wonderful to know that Danielle's personable demeanor and thorough explanations made such a positive impact. We truly appreciate your trust in us and look forward to continuing to serve you!"
Steven Orozco
April 9, 2024
5
out of
5
rating by Steven Orozco
"Danielle from Tri cities was really helpful and easy to talk to, thank you so much,"
We responded:
"Thank you so much for your 5-Star review, Steven! We appreciate your feedback on our service on your current auto insurance needs. Danielle is pretty amazing!! Thank you for your business! We appreciate you!"
megan mccollum
March 29, 2024
5
out of
5
rating by megan mccollum
"I greatly enjoyed talking to Danielle, she was very helpful getting my car insurance changed to Washington State and helping make sure I was covered! Thank you!"
We responded:
"Megan, welcome to the Tri Cities! We’re excited to have you here in our community and a part of our office. Danielle is very knowledgeable and cares about our customers and having the right limits for proper protection. Thank you again for coming in today! We appreciate you and your business! Stop on by anytime. "
Brett Nelson
March 15, 2024
5
out of
5
rating by Brett Nelson
"Clair was very helpful and knowledgeable about the products offered. She was very thorough in asking the questions required to make certain I received the coverage I needed at the best price. I highly recommend this agency."
We responded:
"Brett, thank you for taking the time out of your busy day to leave us a 5-Star review. We agree with you about Miss Claire. She is absolutely amazing and will take the time to listen to you and find out what your needs are. Thank you for your business. We appreciate you. "
Tony Tahvili
March 8, 2024
5
out of
5
rating by Tony Tahvili
"I enjoyed working with Daniel, she is friendly, and very helpful. She always provided me with all my questions. I strongly recommend Rhonda Urich State Fame for all your insurance needs."
We responded:
"Thank you for your kind review of our office and Danielle’s customer service. We appreciate you being such a loyal customer over all these years. Thank you! "
Michael Churchwell
February 20, 2024
1
out of
5
rating by Michael Churchwell
"One of the worst insurance people I have been with. My wife got rear ended by a crackhead that fell asleep at the wheel. It was there fault, but because they had Statefarm also our policiea were the ones that got messed with right after. Also they refuse to pay the bills from the accident. They canceled my policies and never told me, they just did it. I never delt with the same person they just passed my accounts around there office. They will gladly take your money but don't expect to have coverage."
We responded:
"Hi Michael. We are so sorry you have a change of heart with how we have treated you in our office. It appears that you and your wife do not have an open claim and because the claim is on another insured, I do not have access to their policies to check on status or payout. I still show that you have your auto policies open and active. They have not been cancelled like you had mentioned. Now, we do show that your home was in non-issue after we had our surveyors come out and survey on the property of insurability. We did call and talk to you on November 21, 2023, at 11:14am about the findings and non-issuance. Our notes also state that you have always worked with my Office Manager Danielle every time you call in and/or walk in. If you need further help, we are here in the office able to help in any way we can. Please call us at 509-392-8037"
Matt LaPlante
January 21, 2024
4
out of
5
rating by Matt LaPlante
"Excellent customer service always 👌"
We responded:
"Thank you for your 5 - Star review of our Customer Service! We appreciate you and your business. Matt, we noticed you change the 5-Star rating to a 4. We are concerned about why you’d want to change our rating after we have gone over and above to satisfy certain requests and requirements. Please reach out to us and let us know how we can better assist you and your family. I thank you for your business. "
Briseida Gonzalez
January 13, 2024
5
out of
5
rating by Briseida Gonzalez
"Very happy with choosing State Farm to insure my auto and life."
We responded:
"Thank you so much for your 5-Star review of our local Richland office. We’re externally happy we were able to help you with your life insurance and auto insurance needs. We appreciate you and your business. Thank you! "
Michelle Mims
January 12, 2024
5
out of
5
rating by Michelle Mims
"I have worked with Danielle an she have provided me with the best offers for insurance an she always giving good vibes I love working with State Farm keep up the good work Danielle"
We responded:
"Michelle, thank you so much for the 5 Star review of Danielle’s customer service and our office. We appreciate you and your feedback. Thank you for your business."
Mirna Vasquez
January 10, 2024
5
out of
5
rating by Mirna Vasquez
"Danielle was very helpful and knowledgeable. Great experience every time I call or come in."
We responded:
"Mirna, thank you for your 5-Star review of our office and Danielle’s customer service! We appreciate you and your business. Thank you!"
Alexandria Paine
January 10, 2024
5
out of
5
rating by Alexandria Paine
"Christy is so helpful and wonderful to talk with on the phone. She answered every question I had and was very knowledgeable. Highly recommend this office!"
We responded:
"Thank you for your review of our office and Christy’s customer service! We think she’s great too!! Thank you for your business, Alexandria! We appreciate you and your family. "
Kat Orozco
December 18, 2023
5
out of
5
rating by Kat Orozco
"I want to thank Claire Torres for her exceptional customer service, her personability and for saving me alot of money on car insurance and my home owners insurance. I was dreading switching my insurance because everywhere else just seemed as if I was being bombarded and not getting a good price, but she reached out and made me extremely happy! Thank you so much again. Your help and support is appreciated and recognized!"
We responded:
"Thank you for your kind review of Claire and her exceptional customer service! I want to thank you for your business and trusting Claire and our office with you Home and Auto insurance. We appreciate you! Thank you, Kat!"
T C
November 18, 2023
5
out of
5
rating by T C
"Been with State Farm 20 years. Moved to a new state with cars in couple states. All good. Did get stranded once, tire change, called the hotline said an hour wait. Cool. Waited, nothing. A text was sent saying try the tow truck directly agents busy. I did and was fixed. I paid out of pocket, but State Farm said give them the invoice they’d make it right. I had invoice but as with life sometimes things get forgotten. Never sent it in. It was like 75 for tire change. C’est la vie."
We responded:
"Thank you for your 5 star review! We appreciate you taking the time out of your busy day to let us know how we are doing in office. I would like to visit further about the concern of your towing experience though. Please reach out to our office Monday and week see if we can help make it right. Thank you for your business of 20 years. "
Rowan
October 30, 2023
5
out of
5
rating by Rowan
"I LOVE all my State Farm agents here. Everyone is extremely helpful and friendly and has been very fast at responding to me. I HIGHLY recommend my insurance agent Kira Shelor she has been a treat to work with."
We responded:
"Thank you for your nice review of our office! I would agree, Kira is simply amazing to work with! Thank you for your business, Rowan! We appreciate you!"
Bre Morgan
October 2, 2023
5
out of
5
rating by Bre Morgan
"Danielle has been so helpful, she got all aspects of my business covered. She went over what everything meant, and was so fast in getting me covered. Wouldn’t go any where else!"
We responded:
"Bre, we’re excited to have you part of our State Farm family. I agree, Danielle is so amazing to work with. She takes the time and dedication that’s required to help you understand your policies. Thank you so much for your business! We appreciate you. "
boo
September 28, 2023
5
out of
5
rating by boo
"I recently moved here from another state and Rhonda’s team was so amazing with helping me get things transferred here!"
We responded:
"Welcome to the area! We’re excited to have you here in our community. Thank you for trusting us for you insurance needs. We appreciate you and your business. Thank you! "